However, if you anticipate that you might not be at home for your delivery, please select the option to leave the order at your door at checkout.

Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. the amount you paid minus shipping or storage costs). shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. In these situations, Notbrand reserves the right to charge you for any additional costs incurred (e.g. If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. If there is no notification for the missed delivery then please contact us.įor small to medium sized items tracking number will be provided. You can contact the freight carrier directly to re-arrange delivery. In case of missed deliveries, you will get the card with delivery details. If order consists of multiple items then you might receive multiple deliveriesdepending on the item locations. All orders are delivered during business hours. Please double check the delivery address before finalizing your order. We don’t guarantee that we will receive your returned item.We deliver Australia wide. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. To return your product, you should mail your product to: NeXtime Services BV, Munterslaan 4, 2014KW Haarlem, Netherlands If you need to exchange it for the same item, send us an email at and send your item to: NeXtime Services BV, Munterslaan 4, 2014KW Haarlem, Netherlands. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Gift Cards are exempt from being returned. Please do not send your purchase back without this proof. To complete your return, we require a receipt or proof of purchase.If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The costs for returning are at your own expense, unless otherwise agreed with NeXtime.We always recommend that you request proof of return from the relevant item.We may charge costs for any depreciation that arises because you have used the item in a different way than you would in a store. Returns must be shipped with all accessories supplied and - if reasonably possible - in their original condition and packaging.Your return request is valid if it was sent within the 30-day period. For this you can use the model withdrawal form. To return the product(s), you must notify us by an unambiguous statement (for example, in writing, by post or e-mail). The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, physically get the product(s). You have the right to return the product within 30 days for no reason. The shipping costs for returning will also be charged to you. If it turns out that the problem could easily have been remedied or that there appears to be no problem, research costs will be charged. If no defect is found by us, we will contact you to find out how to reproduce the problem. The following information is standard for all warranty claims:īefore returning the product, please read the manual carefully. Please contact our customer service at We offer you a suitable solution. We also offer help if a product does not work properly immediately after receipt. A legal guarantee means that a product is or does what the consumer can reasonably expect from it. The legal warranty applies to all items that you purchase from us. If your product breaks down, you can of course also count on us.

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